Last updated: 31 October 2026
This Privacy Policy explains how CrystalXone (“we”, “us”, “our”), operated by Crystal Xone Worldwide Limited, Unit C4, OYO Business Centre, Crabtree Manor Way North, Belvedere DA17 6AZ, United Kingdom, collects, uses and protects information when you visit crystalxone.com. We are the data controller for the personal data described below and we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
- Information you give us: your name, email address and message when you use our contact form or email us, and your name, email and comment when you leave a comment.
- Information collected automatically: IP address, browser type, device type, pages visited, referring website and time spent on pages. This is collected through server logs, security tools and analytics.
- Cookies: small files stored on your device. See sections 3 and 4.
2. How we use your information
- To reply to your messages and enquiries.
- To publish and moderate comments.
- To understand which content is useful and improve the site.
- To keep the site secure and prevent spam and abuse.
- To show advertising that helps keep our content free.
Our legal bases are your consent (for non-essential cookies and personalised ads), our legitimate interests (running, securing and improving the site) and, where relevant, compliance with legal obligations.
3. Advertising and Google AdSense
We use Google AdSense to display ads. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info and www.youronlinechoices.eu.
To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.
For visitors in the UK, the European Economic Area and Switzerland, we ask for your consent before personalised ads or other non-essential cookies are used. You can change your choice at any time using the privacy or cookie settings link on our site.
4. Other cookies and third-party services
- Essential cookies that make the site work, remember your preferences and protect against attacks (for example our security firewall).
- Analytics (such as Jetpack/WordPress.com Stats and Google Analytics, where enabled) that tell us how visitors use the site in aggregated form.
- Embedded content (for example YouTube videos or social media posts) behaves as if you visited the other website and may set its own cookies.
You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.
5. Sharing your information
We do not sell your personal data. We share it only with service providers who help us run the site (hosting, security, analytics, email and advertising partners such as Google), when the law requires it, or to protect our rights and users.
6. International transfers
Some of our providers, such as Google, may process data outside the UK. Where this happens, appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations are used.
7. How long we keep data
- Contact form messages and emails: up to 24 months, then deleted.
- Comments and their metadata: kept for as long as the comment is published.
- Security and server logs: normally no longer than 90 days.
8. Your rights
Under UK GDPR you have the right to access, correct or delete your personal data, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email us at online@crystalxone.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
9. Children
This website is not directed at children under 13 and we do not knowingly collect personal data from them.
10. Links to other websites
Our articles may link to other websites. We are not responsible for their privacy practices, so please read their policies.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
12. Contact us
Crystal Xone Worldwide Limited, Unit C4, OYO Business Centre, Crabtree Manor Way North, Belvedere DA17 6AZ, United Kingdom
Email: online@crystalxone.com